I miss living at home in Provo (with the Ferrins). I miss being able to cuddle up with mom after a bad day, talking to Claire well into the early hours of the morning, playing in the backyard with Abby and the bunny, randomly hearing Thomas at the piano, hearing dad say family prayer at night, taking walks along the river trail with Steve, and lots of other random things. Hearing the wheat grinder, speed scrabble, puzzles, toast... the list could go on and on. I need to go visit. Life just seems too busy. And I sorta worry about not wanting to leave once I get there. I also worry that I've waited too long to visit and it will be awkward if I go now. That's probably not true, but I'm a worry wart. I can't help it.
So... I'm a real blog slacker. I just never know what to blog about. I'll try harder, promise.
There's not much new going on. Work is still good. I feel like I'm doing well, and my team leader says that I am. I'm one of the top CA's (Communication Assistant) on the team as far as efficiency and test calls go (test calls are fake calls that supervisors do to see if we do it well). I enjoy the work. I feel like it's a good thing to be doing.
Granted, people take advantage of the service. We get prank calls (usually young teenagers that think it's funny to make people say inappropriate things) and we also get fraud calls (people that aren't actually deaf that are trying to get money out of people, either by selling something or pretending to be someone they're not and getting bank information). During either of these calls, we have to relay them. The only way to get out of a prank call, is if either of the callers tries to bring you into the conversation. If they try to talk to you or verbally attack you, a supervisor comes over and tells them that the call is being tracked or something like that and the callers usually get scared and hang up. With a fraud call, we have certain criteria that has to be met. If the caller cannot provide information to a bank or provides incorrect information, that's criteria. If the caller is buying something and wants to overpay and have the rest of the money wired to them, that's criteria. Lots of things. If the call meets criteria, a supervisor comes over and warns the hearing user that the call might be fraud and they should use caution and then asks if they want to continue with the call. If they want to continue, there's nothing we can do.
There was a call that I got to a bank and the "deaf" user met criteria. They couldn't answer two of the security questions, and they asked about an account that they didn't actually have (asked for the balance of their checking account, they didn't have a checking account). So a supervisor came and warned the bank teller and the teller continued with the call. The "deaf" user then said that they had forgotten their password for online banking. So the teller CHANGED THE PASSWORD! Even though the caller didn't answer all of the security questions. I think if this ever happened and it was my bank I heard doing that, I would switch banks. I was so shocked.
Wow. Look at that, I actually DO have something to blog about. Hmm... cool. Anyway, I think that's enough for now.
